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Supervisory Program Assistant

Full-time
$72,974 – $94,863 Per Year
Closing on Aug 08, 2023

About Transportation Security Administration

The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; join DHS.

Location:
Georgia, Atlanta
Requires Relocation:
No
Start Date:
26/07/2023
End Date:
08/08/2023
Offering Type:
Permanent
Hiring Paths:
Internal to an agency - appears on USAJOBS
Service Type:
Excepted
Travel Percentage:
Occasional travel

Job summary

Securing Travel, Protecting People - At the Transportation Security Administration, you will serve in a high-stakes environment to safeguard the American way of life. In cities across the country, you would secure airports, seaports, railroads, highways, and/or public transit systems, thus protecting America's transportation infrastructure and ensuring freedom of movement for people and commerce.

Major duties

As a Supervisory Program Assistant for Security Operations (SO), Transportation Security Administration (TSA), Department of Homeland Security (DHS), you will serve under the direction of a Federal Security Director (FSD), a member of the management staff, or designee at TSA field sites throughout the United States or its territories. Typical duties may include, but are not limited to: Provide a range of diverse administrative support assignments that include spending a minimum of 25% of time assisting managers in evaluating programs and their effectiveness in delivering services. You will perform a combination of routine and multiple and varying assignments in support of management efforts to evaluate, administer, and improve the efficiency, effectiveness, and productivity of organizations and programs. Provide assistance to a program area which may include finance, human resources, model workplace, scheduling, or other core functional area. Work activities typically support multiple projects/programs and contribute to one or more organizational units and major subdivisions. Assist managers and other employees in day-to-day operations of the office. Compile, track, and analyze data. Apply analytical techniques and methods to perform a variety of administrative and analytical duties in support of TSA field operations. Coordinate the implementation of new office policies and systems and write policy and internal procedural guidance after clarifying applicability of past practice, emerging guidance, and established policies and procedures with seniors or subject-matter experts. Interact with internal staff and external customers including managers and employees. Contacts involve exchanging information, tracking status, and coordinating efforts. Act as a lead for other support staff to coordinate multiple assignments. Prepare complex and sensitive correspondence including evaluation and assessment of the impact of changes to policy, practices, or program characteristics in assigned area. Provide advanced computer assistance. Undertake complete analytical studies of limited scope under the direction of a senior, supervisor, or manager. Review work of lower level administrative support staff for accuracy and completeness. Schedule meetings including conducting analyses of agenda items and propose recommendations for a range of administrative or program matters for which precedents have been established. Provide advice and guidance to employees, timekeepers, supervisors, financial management specialists, and human resource specialists on rules, regulations, and procedures relating to pay, including unusual situations where the guidelines require considerable interpretation and/or research of past precedents. Train staff to enter time-card data. Certify time-cards and corrections each pay period and conduct random audits, to include the most difficult payroll issues. Act as a point-of-contact with the National Finance Center (NFC)to resolve employee payroll issues. Supervisory/Managerial duties includes serving as a first line supervisor for the organization. This includes, but is not limited to: assigning work, setting priorities, and reviewing and evaluating work and performance of subordinates; approving leave; coaching and developing employees; recommending corrective or disciplinary actions; assisting in budget planning and projecting short-term needs; managing projects within assigned resources; resolving routine problems that typically impact the objectives of the organizational unit; and when required, coordinating with customers outside the immediate organization.

Requirements

Key Requirements: You must possess U.S. Citizenship or be a U.S. National. You must complete a favorable Background Investigation (BI). Selective Service registration is required. You may be required to complete a one year Supervisory Trial Period. If you fail to meet the conditions of employment or any other pre-employment requirements, such as missing any of the scheduled appointments, the hiring agency may rescind their tentative offer of employment. Applying to this announcement certifies that you give permission for TSA to share your application with others in DHS for similar positions. Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Management and Budget (OMB) and U.S. Office of Personnel Management (OPM) guidance, and Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change.

Qualification

To qualify for the SV-G Pay Band (equivalent to GS-11), you must have one year of specialized experience equivalent to the SV-F Pay Band or GS-10 in the Federal service or equivalent experience in the private sector. Specialized experience is defined as experience that has equipped you with the particular knowledge, skills and abilities to successfully perform the duties of the position. Such experience includes supporting management efforts to evaluate, administer, and improve the efficiency, effectiveness, and productivity of organizations or programs; compiling, tracking, and analyzing data; and reviewing the work of lower level administrative support staff for accuracy and completeness. Credit for experience is given based on a 40-hour workweek. Part-time experience is credited on a part-time ratio, i.e., working 20 hours per week for two months equals one month of experience. No additional credit is given for overtime. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Resumes must include the following: Narrative description of duties with start and end dates (including the month and year) for work experience. State the number of hours worked in a position (i.e. full-time or part-time). If part-time, state the total number of hours worked per week. Performance level (i.e. band or grade) Utilizing the USAJOBS Resume Builder and completing all available fields is strongly encouraged. You must meet the qualification requirements for this position no later than the closing date of the vacancy announcement.

Evaluations

You will be evaluated based on a comparison of the position requirements against the quality and extent of the experience and/or related education as reflected in your resume and supporting documentation. You are encouraged to ensure work experiences clearly show possession of the competencies required for this position. We will compare your resume and supporting documentation to your responses on the assessment questionnaire. If, after reviewing your resume and any supporting documentation, a determination is made that you have rated yourself higher than is supported by your application materials, your category placement may be adjusted and/or you may be excluded from consideration for this job. Candidates will be rated and ranked using Category Grouping procedures. Under Category Grouping, candidates will be rated and ranked into one of three categories: Best-Qualified: Applicants possessing experience that substantially exceeds the minimum qualifications of the position and demonstrate high proficiency in all of the critical competencies as determined by the job analysis. Well-Qualified: Applicants possessing experience that exceeds the minimum qualifications of the position and demonstrates acceptable proficiency in all of the critical competencies as determined by the job analysis. Qualified: Applicants possessing experience that meets the minimum qualifications of the position and demonstrate basic proficiency in most of the critical competencies as determined by the job analysis. If you are best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. Your qualifications will be evaluated on the following competencies that are relevant to the duties of this position and must be fully supported by information in your resume: Human Capital Management Program Management You may preview the questions for this vacancy here: https://apply.usastaffing.gov/ViewQuestionnaire/12061313