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Program Manager

Full-time
$124,026 – $161,231 Per Year
Closing on Aug 17, 2023

About Citizenship and Immigration Services

Any offers of employment made pursuant to this announcement will be consistent with all applicable authorities, including Presidential Memoranda, Executive Orders, interpretive U.S. Office of Personnel Management guidance and U.S. Office of Management and Budget plans and policies concerning hiring. These authorities are subject to change. The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation. DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters. We achieve these vital missions through a diverse workforce spanning hundreds of occupations. Make an impact; Join DHS. U.S. Citizenship and Immigration Services (USCIS) is the government agency that oversees lawful immigration to the United States. We uphold America’s promise as a nation of welcome and possibility with fairness, integrity, and respect for all we serve. Visit uscis.gov/careers for more information. Applying to this announcement certifies that you give permission for DHS to share your application with others in DHS for similar positions. Common definitions for hiring terms found in this announcement.

Location:
Florida, West Palm Beach
Requires Relocation:
No
Start Date:
08/08/2023
End Date:
17/08/2023
Offering Type:
Permanent
Hiring Paths:
Career transition (CTAP, ICTAP, RPL) Internal to an agency - appears on USAJOBS
Service Type:
Competitive
Travel Percentage:
Occasional travel

Job summary

This position is located in Field Operations Directorate, Office of Field Operations, District 23 West Palm Beach FL Field Office. As an Program Manager, you will identify goals, objectives, critical milestones, and develop projects which serve as the basis for substantive changes in the organization and administration of its activities..

Major duties

Provide guidance and recommendations to strengthen and improve the delivery of the successful standardization and implementation of major field office programs, projects, and initiatives. Develop and deploy field office programs that support the day-to-day operations of the field office and the administration of immigration benefits. Responsible for hearing and resolving informal complaints and grievances. Directs staff who perform professional, technical, and administrative work. Identify significant customer service issues and priorities for the field office. Design, develop, and direct programs and projects which require in-depth analysis, problem solving, conceptualizing, planning, and management to support the strategic direction of the Field Operations Directorate.

Requirements

Conditions of Employment: You must be a U.S. Citizen or U.S. National to apply for this position Successfully pass a Background Investigation including financial disclosure You must pass a drug screening You must submit resume and supporting documentation Males born after 12/31/1959 must be registered with the Selective Service Political appointees may require OPM approval before on-boarding This position IS NOT in the bargaining unit. This position IS considered "essential" for purposes of reporting to work when the facility might otherwise be closed. Residency Requirement: There is a residency requirement for all applicants not currently employed by U.S. Citizenship and Immigration Services. This residency requirement states that candidates must have, for three of the last five years immediately prior to applying for this position; (1) resided in the United States; OR (2) worked for the United States Government as an employee overseas in a Federal or Military capacity, OR (3) been a dependent of a U.S. Federal or Military employee serving overseas. Supervisory/Managerial Probationary Period: You may be required to serve a twelve-month probationary period upon appointment to this position. You may also be required to complete an appropriate supervisory training course within one year of assignment to this position.

Qualification

This position is with the United States Citizenship and Immigrations Services, West Palm Beach Field Office, located in sunny West Palm Beach, FL. The West Palm Beach Field Office is part of the S23 Tampa District in Florida. The other field offices within S23 are Tampa, Fort Myers, Jacksonville, and Orlando. West Palm Beach is in Palm Beach County on the east side of the state, north of Miami. It is a great place to live, thanks to its excellent weather, beach access, incredible restaurants, and more. This is not a remote position; you will be reporting to the office located in West Palm Beach, FL. However, there will be opportunities to telework. The qualifications for this position must be met by 11:59 PM (Eastern Time) on 08/17/2023. Current Federal employees must have served 52 weeks at the lower grade or equivalent grade band in the Federal service. The Time-in-Grade requirement must be met by 11:59 PM (Eastern Time) on 08/17/2023. GS-14: You qualify at the GS-14 level if you possess one (1) year of specialized experience, equivalent to the GS-13 level in the Federal government, which has equipped you with the skills needed to successfully perform the duties of the position. You must have experience performing the following duties: Independently planning, designing and directing programs, major projects, and initiatives in support of an organization's strategic direction. Designs analyses, evaluates alternatives, and develops new or alternative strategies to improve customer service issues and priorities. Directing staff who perform professional, technical, and administrative work whose primary mission is the administration of immigration benefits and services. Communicating and liaising with leadership and managers at all levels concerning the operations and administrative programs of a field office. Please read the following important information to ensure you submit everything we need to consider your application: It is your responsibility to ensure that you submit your responses and appropriate documentation prior to 08/17/2023. Your resume will be used to determine your qualifications for the position advertised in this announcement. Therefore, your resume must highlight your most relevant, significant experience related to the requirements found in the qualification section of this announcement, as well as any applicable education. USCIS will only review the first 5 pages of your resume to determine your initial eligibility/qualifications for a position. As such, please be sure to include content to support your eligibility/qualifications for this position within the first 5 pages. Please note that your full resume will be made available to the hiring manager if you are referred. Be clear and specific when describing your work history since Human Resources cannot make assumptions regarding your experience. Your application will be rated and ranked based on your responses to the online questions. Please ensure EACH work history includes ALL of the following information: Job Title (include series and grade if Federal Job) Duties (be specific in describing your duties) Employer's name and address Supervisor name and phone number Start and end dates including month, day and year (e.g. June 18 2007 to April 05 2008) Start and end dates for each grade/pay level if you've held a federal position. Full-time or part-time status (include hours worked per week) Salary Determining length of General or Specialized Experience is dependent on the above information and failure to provide the above information may result in a finding of ineligible. Note: Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Federal Experience: If you are using current or prior federal experience as a basis for qualifying for this position, the grade levels and length of employment (mm/dd/year) at each grade level must be listed in your work history. This information will be further validated if selected for this position. National Service Experience (i.e., volunteer experience): Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build criteria competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer service. Please provide the dates and amount of time/hours worked earning this experience.

Education

EDUCATIONAL SUBSTITUTION: There is no educational substitution at this grade level.

Evaluations

You will be evaluated for this position based upon information reflected in your resume. Your resume must support your responses to the job specific assessment questionnaire, level of education claimed, experience, and/or training. To remain in consideration for this position, please ensure your resume covers this requirement and that your resume has been successfully submitted as part of your on-line application package. Creation of this package includes completing the on-line assessment(s), uploading your resume, and uploading any required supporting documents. (See the "How To Apply" section of this announcement.) NOTE: Your resume and supporting documentation will be verified. If you rated yourself higher than what is supported by your application material, you may be excluded from consideration for this job. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. If you are found best qualified, you may be referred to the hiring manager for consideration and may be called for an interview. The assessment for this job will measure the following competencies: Leadership Organizational Awareness Planning and Evaluating Strategic Thinking Agency Career Transition Assistance Program (CTAP) Eligible: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibility on OPM's Career Transition Resources website. To be considered well qualified under CTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the required documents section of this job announcement. Note: Applicants who are referred to the hiring office for selection consideration may be required to complete a writing sample and/or other writing exercise as part of the interview/selection process. If the hiring office decides to request a writing sample and/or other writing exercise as part of its selection process, a designated contractor or Agency representative will contact you to: (1) inform you of this requirement; and (2) provide further instructions.